Cloud & subscriptions
Practical guide to switching cloud gaming providers while preserving saved progress and purchases.
When moving from one cloud gaming service to another, many players fear losing progress, access, or previously bought games. This guide explains careful steps to preserve saves, achievements, and purchases across platforms, so your library remains intact and your playtime continues uninterrupted.
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Published by Mark King
August 09, 2025 - 3 min Read
Moving between cloud gaming platforms can feel daunting because saves, purchases, and profiles are linked to ecosystems. The first step is to inventory what you own, including games, DLC, and any in-app purchases, plus your current save states and cloud storage settings. Check transfer policies and supported data types for both your current provider and your intended destination. Gather receipts, account emails, and any two factor authentication methods you use, ensuring you have access during the transition. Consider timing: avoid busy release windows or unstable maintenance periods. A well-planned approach reduces the risk of losing progress or incurring unexpected charges when you switch services.
Before initiating a switch, verify cross-save compatibility for each title you play. Some games automatically carry progress via your account; others require manual export or linking to a new service. Review your library for titles that use regional restrictions or require platform-specific licenses. If a game offers cloud sync via a linked account, ensure you can sign into that same account on the new provider. Also examine any subscription credits or wallet balances that could transfer or need to be redeemed anew. This diligence helps prevent surprises and keeps your gaming momentum intact during the transition.
Prepare a data-and-licensing checklist to guide the switch process
Start by exporting or noting your most important progress markers, such as last completed levels, featured saves, and cloud-stored configurations. Many titles support cloud saves that sync automatically when you log in to the same account on any device; others require manual backup or an export file. Document your in-game settings, controller mappings, and accessibility preferences, because these often become disruptive when reconfiguring a new system. If you use a companion app or launcher, be sure it is installed and updated on the new platform. A careful record of these elements helps you re-create your environment with minimal delay after migration.
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When selecting a new cloud provider, confirm what stays tied to your identity and what is device-specific. Purchases like games, skins, and bundles may be held in a digital wallet or tied to your account rather than the hardware. Take screenshots of order histories and receipts, and download any available license files. Understand the refund policies and whether transfers between accounts are allowed. If your current account supports family sharing or multiple profiles, determine how those features will map to the new service. By mapping these aspects in advance, you minimize friction and protect long-term access to your library.
Preserve your purchases and pledges by using trusted transfer methods
Create a step-by-step plan that covers account creation on the new provider, linking of existing accounts where possible, and validation of saved data. Begin by setting up your primary account, then adding secondary profiles if needed. Proceed to connect any external accounts that unlock copies or cloud saves, such as major gaming networks or storefront logins. Verify that your payment method works on the new platform and that you can purchase or restore items without penalties. During this phase, keep both services accessible for several days to resolve any synchronization issues. A structured approach reduces the risk of accidental purchases or lost progress.
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Look for official migration tools or partner programs offered by both services. Some providers offer data-transfer assistants, partial or full game library transfers, or proofs of ownership that facilitate moving titles between ecosystems. If available, use these tools rather than attempting ad hoc downloads or manual re-uploads, which can strip metadata and saves. Be mindful of regional licensing that might restrict game availability or cloud features on the new platform. Leveraging sanctioned methods helps guarantee smoother authentication and continuity of your game history.
Confirm device compatibility and ongoing access for your setup
After establishing the new account, begin restoring purchases and licenses. Start with free-to-play titles if they are part of a seamless transfer, then work through paid games in order of importance to your habit. Some cloud services require you to re-download games rather than automatically restoring them; this can affect download speeds and data caps, so plan accordingly. If a game is currently not available on the new provider, investigate whether it can be accessed via a cross-save or by purchasing a license that remains tied to your account. Stay patient and verify each restoration step to ensure nothing is missed.
Reconcile any cross-save gaps by contacting support when needed. If you encounter a missing save file or a purchase that does not appear under your new account, open a support ticket describing the discrepancy, including account identifiers and timestamps. Provide evidence such as order numbers or cloud-save screenshots to speed resolution. Some providers may allow a manual merge or a grace period during which you can access previously owned content. While waiting for resolution, maintain backup copies of saves you can access locally, if permitted by the game’s policy. Proactive communication often yields faster results.
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Final checks, best practices, and long-term maintenance
Ensure your preferred devices remain compatible with the new cloud service. Check minimum system requirements, supported controllers, and input methods across PC, console, and mobile. Some platforms restrict third-party peripherals or features like crossplay, chat, or cloud saves on older hardware. If you rely on specific accessibility tools, verify their interoperability. A successful transition is not just about ownership but about how comfortably you can play on your usual devices. Testing with a few practice sessions helps identify compatibility issues and reduces day-one frustration.
Plan for network reliability and account security during migration. A stable internet connection will make data transfers more predictable, while two-factor authentication should be enabled to prevent unauthorized access. Update password recovery options and keep backup emails current. Consider timing your switch during off-peak hours to minimize bandwidth contention. If you use a family or shared plan, coordinate the transfer window so all participants complete their steps without conflicts. These precautions protect your library and guard against accidental data loss.
With the bulk of data migrated, perform a final audit of your library. Log in on the new provider and verify that every game, DLC, and asset you owned appears correctly. Confirm that cloud saves link to your profile and that progress resumes from the expected point. Revisit your privacy and notification settings to ensure you aren’t overwhelmed by alerts or promotions during the first weeks. If you intend to continue using both platforms for a while, maintain a clear distinction of which saves belong to which service to avoid confusion. A deliberate wrap-up helps you enjoy uninterrupted play.
Finally, document lessons learned and adjust future plans. Record any hiccups encountered and how you resolved them, so future transitions run even more smoothly. Maintain a personal checklist that you can reuse for subsequent changes, including licensing notes, account mappings, and device prerequisites. Share insights with friends or online communities to help others prepare. Keeping a running set of notes helps you stay proactive instead of reactive whenever cloud gaming evolves, letting you focus on the games you love rather than the logistics.
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