Safety & domestic violence
How to safely terminate shared utility accounts and services that grant an abuser access to your location.
A practical, step-by-step guide for survivors navigating the delicate, high-stakes process of ending shared services while preserving safety, independence, and legal protections in the aftermath of domestic abuse.
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Published by David Miller
July 21, 2025 - 3 min Read
In a situation where an abuser can monitor your movements through shared utilities or location-based services, the first priority is to create a secure plan that minimizes risk. Begin by identifying every account that may reveal your location, including gas, electricity, water, internet, phone plans, and smart home devices. Gather any account numbers, usernames, passwords, and security questions you can access safely, without triggering the abuser’s awareness or retaliation. If possible, use a trusted friend or advocate to help you document active services and to contact providers. Establish a safe, discreet timeline to initiate terminations, prioritizing those services with the most direct links to your location.
When you contact service providers, frame your requests in clear terms that protect your safety while ensuring a smooth transition. Explain that you are terminating shared accounts for privacy and personal safety reasons, and request written confirmation of the changes. Ask about steps to transfer ownership or add your own account where appropriate, and whether there are temporary holds or verification requirements that could slow momentum. If a property or housing situation complicates access to accounts, coordinate with a trusted adviser to authorize changes on your behalf. Keep records of every conversation, including dates, names, and reference numbers.
Coordinating privacy upgrades and transitions to independent services
The planning phase should also assess the potential backlash and protective measures you can implement. Consider installing a separate, independent internet service or a mobile data plan to reduce dependence on shared connectivity. Update all recovery options for critical accounts, such as email and banking, and enable multi-factor authentication with new devices. If legal orders or protective measures exist, ensure they are reflected in vendor notes where possible. Communicate with a trusted confidant about the plan so someone outside the situation knows your timeline and destinations. By detailing contingencies, you lower the chance of abrupt disruptions that could trap you in the old setup.
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As you begin the termination process, prioritize services that directly reveal your location or movement. Disable or sever access to location-sharing features in smart home ecosystems, geofencing, and any apps that track whereabouts. Reassign or remove authorized users progressively to avoid service gaps that could alert the abuser. Coordinate with utility providers to set up new accounts in your name, and ensure that old accounts are closed securely. If you rely on shared devices, consider factory resets or resetting device passwords, then reintroduce devices into a fresh, secure network. Document confirmations and reflect on any unexpected disruptions.
Safeguarding yourself through documentation and legal protections
Transitioning away from shared accounts can be smoother with a structured approach to independence. Start by establishing personal payment methods and securing financial accounts under your control, ideally with a trusted financial advisor or advocate. Open new utility accounts in your name and link them to devices that you control completely. Schedule installations during times when you have reliable support available, and ensure you can monitor the setup remotely. Keep a log of all changes, including dates when you notified providers and when changes take effect. If you feel uneasy, arrange a safety plan with someone you trust for the day of disconnection.
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After initiating changes, monitor for signs that old access remains or that the abuser has found new workarounds. Check for unexpected charges, unfamiliar devices connected to your networks, or apps that continue to share your location. Update all security software and privacy settings on your devices, including antivirus and firewall rules. If you encounter resistance from service providers, calmly request escalation to a supervisor and provide supporting documents. Preserve receipts, confirmations, and any legal documents that substantiate your safety needs. Share a copy with a confidant or advocate as a precaution.
Building a future plan that centers safety, autonomy, and resilience
Documentation is a powerful shield when terminating shared services. Compile a written inventory of every account involved, noting the current status, last activity dates, and expected closure dates. Save screenshots or exports of important settings and terminations where permissible. Maintain a centralized file that includes copies of protective orders, if applicable, and contact information for law enforcement, shelters, or legal aid organizations. When communicating with providers, request written proof of disconnection and any new account details. If you must communicate with the abuser to coordinate logistics, keep messages factual, brief, and non-provocative, and consider having a witness present.
Legal protections can reinforce your safety during and after the termination process. Engage with a lawyer or domestic violence advocate who can advise on protective orders, privacy rights, and steps to prevent future access. Understand the nuance of shared tenancy or property arrangements, and how utilities may be tied to rental agreements or HOA rules. In some cases, changing locks, updating mail delivery, and notifying relevant authorities about your new address are prudent. Discuss the possibility of a temporary relocation or safety plan that includes a communications blackout during critical transition moments.
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Practical steps for ongoing safety and community support
A well-structured future plan helps you regain autonomy while safeguarding against backsliding. Consider enrolling in resources that offer budgeting, credit repair, and affordable housing options, which can reduce dependence on shared infrastructure. Create routines that minimize exposure to the abuser’s monitoring, such as changing daily routes and selecting neutral public spaces for essential errands when possible. Maintain a support network of friends, family, or advocates who understand your safety needs. Practice small, incremental steps toward independence, like setting up a private email account or a personal phone plan. A steady progression strengthens confidence and reduces fear.
Rebuilding privacy also involves long-term digital hygiene. Regularly audit your devices for rogue apps or permissions that track your location. Turn off default sharing features and disable background location access on all essential apps. Use a password manager to create unique credentials for every service, and enable two-factor authentication with separate devices. Periodically review privacy settings on social networks and online services, removing unnecessary data sharing. If you experience any threat signals, contact your advocate immediately and adjust your safety plan accordingly. Consistency in these habits pays dividends in control and peace of mind.
The journey toward safety is supported by community resources and practical routines. Seek shelter programs, legal aid clinics, or domestic violence hotlines that can provide immediate guidance and emergency housing if needed. Join local or online survivor groups to share experiences and gain practical tips for managing utilities and addresses securely. Learn about tenant rights and the responsibilities of landlords when it comes to safety and privacy. Keep a running list of emergency contacts, including neighbors who understand your plan and can act if you are in danger. Remember, reaching out for help is a strength, not a betrayal.
Finally, reinforce your personal plan with ongoing education and proactive advocacy. Stay informed about changes in energy and telecom regulations that affect consumer protections. If possible, set up a safety review every few months to ensure all accounts remain secure and under your sole control. Document any incidents of coercion or harassment promptly and report them to the appropriate authorities. Celebrate milestones of independence and resilience, acknowledging the courage it takes to disengage from controlling systems. Your safety, privacy, and future are worth prioritizing every day, with steady, deliberate progress.
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